FAQs
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How can I contact Mellocub?
We're always happy to help! You can email our customer support team at support@mellocub.com, and we'll be happy to assist with any questions or concerns.
Do you ship worldwide?
Yes! We’re happy to offer worldwide shipping, bringing Mellocub’s thoughtfully selected baby essentials to families around the globe.
Where do you ship from?
Our orders are dispatched from Hong Kong and delivered to your doorstep in the UK.
Can I change or cancel my order?
We aim to process orders as quickly as possible, so please contact us as soon as you can if you need to make changes or cancel.
Once an order has been dispatched, we may no longer be able to modify it. However, you can still request a return in accordance with our Returns Policy.
What payment methods do you accept?
We accept major debit and credit cards, as well as PayPal and other secure payment options displayed at checkout.
When will my order be processed?
We aim to prepare and dispatch your order as quickly as possible. Processing times may vary during weekends, public holidays and busy shopping periods.
You'll receive a confirmation email when your order is placed and tracking information once it's dispatched.
How long will it take to receive my order?
We offer FREE UK Delivery on every order!
Once your order has been dispatched, please allow approximately 7–14 days for delivery.
Delivery times are estimates and may occasionally vary due to courier delays or busy periods.
How can I track my order?
Once your order has been dispatched, we'll send you an email containing your tracking information so you can follow your delivery's progress.
What if I don't receive my order?
If your order hasn't arrived within the estimated delivery timeframe, please contact us with your order number.
We'll investigate the delivery with our shipping partner and help resolve the issue as quickly as possible.
Will I be charged customs or import fees?
Our products are shipped from overseas. If a delivery company contacts you about an unexpected customs or import charge, please contact our support team before making payment so we can investigate.
What is your return policy?
We want you to feel confident shopping with Mellocub!
That's why we offer a 30-Day Money Back Guarantee. If you're not satisfied with your purchase, please contact us within 30 days of receiving your order.
We'll guide you through the return process in accordance with our Returns Policy. Your statutory consumer rights remain unaffected.
How do I return an item?
Simply email support@mellocub.com with your order number and the reason for your return.
Our customer support team will provide instructions and help you through the process.
What if my order arrives damaged, defective or incorrect?
We're sorry if something isn't right with your order!
Please contact us with your order number, a brief description of the issue and, if possible, photographs of the item.
We'll review the problem and arrange an appropriate solution, such as a replacement or refund.
When will I receive my refund?
Approved refunds are returned to your original payment method.
For returned goods, refunds are normally processed within 14 days of receiving the return or evidence that it has been sent back, as applicable.
Your bank or payment provider may take additional time to show the funds in your account.